Lukki Privacy Policy

At Lukki Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our online casino services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use the Lukki app. By accessing Lukki, creating an account, or completing a Lukki casino login, you agree to the practices described in this policy.

Lukki Casino is owned and operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/164/0246. We operate our online casino Lukki in accordance with applicable data protection standards and the terms of our gaming licence.

Information We Collect

When you register for a Lukki casino account or continue using our services, we collect certain categories of personal information to verify your identity, process transactions, and provide a secure gaming environment.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification documents required for anti-fraud review.
• We record your transaction history, including deposits, withdrawals, and bonus activity connected to your account.
• We track your gaming activity, including games played, wagers placed, and session duration, to improve our services and detect irregular betting patterns.
• We log technical data such as your IP address, device type, browser information, and login timestamps whenever you complete a Lukki login or Lukki casino log in.
• We may collect communication records when you contact our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for legitimate operational, legal, and security purposes connected to running our online casino Lukki.

• We use your data to verify your age and identity before allowing real-money play, as required by our licence.
• We process your data to manage deposits, withdrawals, and to calculate applicable wagering requirements on bonuses.
• We use your information to detect and prevent bonus abuse, fraud, money laundering, and other prohibited activity.
• We may use your contact details to send you promotional offers, including information about a Lukki no deposit bonus, Lukki casino bonus codes, or a Lukki casino promo code, unless you opt out.
• We analyse gameplay data to personalise your experience, improve our platform, and manage our Yacht Club loyalty program.
• We retain records to comply with anti-money laundering obligations and regulatory reporting requirements under our Curacao licence.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Lukki app to remember your preferences, keep you logged in, and analyse traffic patterns. Cookies also help us tailor promotions such as a Lukki casino no deposit bonus or Lukki bonus offers to your activity. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality when you access online casino Lukki services.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate our services.

• We share data with payment processors and financial institutions to process your deposits and withdrawals.
• We share verification data with identity and anti-fraud service providers to confirm your eligibility to play.
• We may disclose information to regulatory authorities, law enforcement, or auditors when legally required.
• We may share limited data with marketing and analytics providers to improve our promotional campaigns and website performance.
• If Lukki Casino operates alongside affiliated brands or sister sites under common ownership, we may share account data internally for fraud prevention and compliance purposes.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data transmission, and access to your account information is restricted to authorised personnel only. Despite these precautions, we cannot guarantee absolute security, and we encourage you to use a strong password and keep your Lukki casino login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and anti-fraud obligations. Dormant accounts without login activity or transactions for 120 days may be subject to a monthly maintenance charge, and we retain relevant records throughout this period. Once retention obligations expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring them wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention requirements.
• You may withdraw consent to marketing communications at any time.
• You can contact our support team to exercise any of these rights or ask questions about how we process your data.

Age Restriction and Eligibility

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed, with funds handled according to our terms.

Restricted Territories

We do not accept real-money deposits or gameplay from residents of certain countries, including the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, and several other listed territories. If you access Lukki Casino from a restricted jurisdiction, we reserve the right to suspend your account and void associated winnings. A separate bonus restriction applies based on citizenship for select countries, and we may request proof of address to confirm your residency status.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of our online casino Lukki after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@lukki.com. Our live chat is available 24/7 to assist you with privacy inquiries, account verification, or general questions about Lukki casino services.